ABOUT THE SESSION:
One of the biggest challenges that we face in business and as humans is how to effectively deliver a 'no' and navigate conflict. These are amplified in business where taking the wrong approach can destroy engagement, morale, creativity, and even your personal reputation. In this session Galen teaches how to successfully navigate the art of delivering a 'no' and navigating conflict, providing a concise set of tools and framework. Learn how to take a collaborative, strategic approach that puts the relationship first, focuses on a solution, and feels authentic and supportive without crushing employee and team morale.
AUDIENCE:
Intended for all levels and roles inside an organization. If attendees are human and work with other humans, this will have massive value for all communication, interactions, and working relationships.
AS A RESULT OF THIS SESSION ATTENDEES WILL:
Learn how to say “no” to the idea but “yes” to the person in a collaborative way that puts the relationship first.
Understand how to effectively diffuse and navigate conflict by making others feel listened to and considered while focusing on solutions.
Collaboratively find solutions or arrive at “no” in a way that elicits engagement and doesn’t damage morale.
Drive a culture of innovation and improvement where people feel safe to share ideas without taking a ‘no’ personally.
FEEDBACK FROM THIS SESSION:
“A great deal of useful information. I was very appreciative of the examples and question & answer responses to learn how to effectively handle issues that we have all dealt with.”
“Galen’s session with my extended leadership team was both fun and impactful. He delivers the content in a way that is interactive, uplifting, and exudes positive energy. The leaders on my team enjoyed the experience so much, I subsequently brought him in again to allow my entire organization to share in Galen’s insights and energy.”
